Legal
Privacy Policy
Last updated January 1, 2026. This policy explains how SiriusWorldXM handles your personal information.
Privacy Policy
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
SiriusWorldXM is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have over your data. By using our website or services you consent to the practices described here.
Information We Collect
We collect information in two ways — directly from you when you contact us, and automatically through your use of our website.
- Contact details including your name, phone number, and email address when you reach out by phone, form, or email.
- Vehicle information including make, model, year, and receiver ID needed to assist with your radio service.
- Subscription account details required to make changes to your satellite radio service on your behalf.
- Website usage data including pages visited, browser type, device, and IP address collected automatically.
- Call recordings where applicable, retained briefly for quality assurance purposes.
Why We Collect This Information
Information collected by SiriusWorldXM is used to deliver the service you requested, respond to your enquiries accurately, process subscription activations and account changes on your behalf, improve the quality of our support services, and send relevant follow-up communications where you have given consent to receive them. We do not sell personal information to any third party for advertising or marketing purposes.
Sharing Your Information
We share your information only where necessary. This includes sharing vehicle and account details with radio service providers to complete activations or changes you request, with technology vendors who operate our phone and website systems under strict data agreements, and with legal authorities where disclosure is required by law.
Cookies
Our website uses cookies to function correctly and to help us understand how visitors use our site. Essential cookies are required for basic functionality. Analytics cookies are optional and help us measure site performance. You can manage cookie preferences in your browser settings at any time.
Your Rights
You have the right to request access to the personal data we hold about you, to ask us to correct inaccurate information, to request deletion of your data where no longer needed, and to withdraw consent to specific data uses. To make any of these requests please contact us at privacy@siriusworldxm.com. We respond within 30 days.
Data Retention
We retain your contact and vehicle information for as long as needed to deliver the service and handle any follow-up questions. Call recordings are deleted after a short review period. We do not keep personal data longer than necessary for the purpose for which it was collected.
Security
We take reasonable steps to protect your personal information using secure storage systems, access controls, and encrypted communications where appropriate. No method of data transmission is completely immune to risk, but we take every practical measure to protect your information from unauthorized access or misuse.
Privacy Enquiries
Contact us at privacy@siriusworldxm.com or call 1-888-449-5072. We are happy to answer any data or privacy related questions.